Download Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford PDF

By Gary Ford

Cisco Unified touch middle company (UCCE) integrates a number of elements and will serve a large spectrum of industrial necessities. during this ebook, Gary Ford, an skilled Cisco UCCE advisor brings jointly the entire advice you want to optimally configure and deal with UCCE in any atmosphere. the writer stocks in-depth insights overlaying either the company and hosted types of UCCE. He provides an administrator's view of ways to accomplish key UCCE projects and why they paintings as they do. He completely addresses software configuration, brokers, scripting, IVR, dial plans, UCM, mistakes dealing with, reporting, metrics, and plenty of different key subject matters. you can find confirmed, standardized configuration examples that aid cast off mistakes and decrease downtime, step by step walkthroughs of numerous real configurations, and thorough assurance of tracking and troubleshooting UCCE structures. Cisco Unified touch middle firm (UCCE) is an vital source that can assist you install and function UCCE platforms reliably and successfully.

Show description

Read or Download Cisco Unified Contact Center Enterprise (UCCE) PDF

Best certification books

CCNP Quick Reference

Prior to you move take the attempt you must learn no less than a number of books getting ready you for it. it's possible you'll even are looking to examine one of many video displays which are very good for supplying you with an total view. then you definately wish this booklet. because the name says, it is a fast reference. It has major makes use of. First, it's a reliable ultimate instruction for taking the try out.

IPv6, Second Edition: Theory, Protocol, and Practice, 2nd Edition (The Morgan Kaufmann Series in Networking)

The second one variation of IPv6: conception, Protocol, and perform publications readers via implemetation and deployment of IPv6. the idea part takes an in depth, impartial examine why rather a lot effort and time has been expended on revising IPv4. within the Protocol part is a entire evaluation of the specifics of IPv6 and similar protocols.

CCNA Certification All-In-One For Dummies (7 books in 1)

Move your CCNA examination and strengthen your occupation — heres simply what you wish! The call for for Cisco qualified community affiliates is up, so upward thrust to the problem and get your certification! This consultant covers all of the things you want to know, or even is helping get you in test-taking mode with lots of perform questions about the CD.


The one approved Lab handbook for Cisco Networking Academy's new CCNP TSHOOT: Troubleshooting and protecting IP Networks, V. 6 (642-832)   a conveyable, sure replica of all 12 CCNP V 6. x TSHOOT Labs: handy light-weight and pleasant permits scholars to check or stroll via hands-on labs with out a large textbook or reside net connection includes extra pages among labs for in-class note-taking Separate solution key to be had at Cisco Academy Connection and the PearsonHighered.

Extra resources for Cisco Unified Contact Center Enterprise (UCCE)

Example text

The real-time view is created by the router gathering real-time data from the peripheral gateway (PG) and combining this information with the configuration data retrieved from the logger database. The router process retains all the information in run-time memory to enable fast processing of call-routing requests. Logger The logger process controls access to the underlying Structured Query Language (SQL) databases on the logger servers. These databases contain all the contact center configuration information.

These databases contain all the contact center configuration information. The logger is also responsible for replicating data out to the Historical Data Server (HDS). Figure 2-2 shows a router and logger with their two network connections. Visible Network Router Logger Private Network Figure 2-2 Colocated Router and Logger Note The router and logger processes are often referred to as the central controllers. For smaller deployments, they are usually deployed in a coresident fashion. When a router and logger process is colocated on the same server, it is referred to as a rogger.

Many of the processes running on the PG are generic and used regardless of the type of peripheral connected. The process in the Peripheral Interface Manager is specific to the peripheral and manages the route request and route response between the peripheral and the central controller. Chapter 11, “Nodes and Processes,” presents a breakdown of the subprocesses within a peripheral gateway in more detail. The PG is typically located at the same site with the RTR Carrier ACD LGR PG Figure 2-5 Peripheral Gateway Connected to a TimeDivision Multiplexing (TDM) ACD CUCM PG RTR LGR M V Carrier Figure 2-6 Peripheral Gateway Connected to a Unified CM Cluster ACD, and it does not have to be deployed as a duplex pair; however, it often is for fault tolerance reasons.

Download PDF sample

Rated 4.32 of 5 – based on 20 votes