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By Jeff Butterfield

Supply your scholars a 360 measure schooling and a occupation virtue with Illustrated direction courses: Problem-Solving and selection Making - gentle abilities for a electronic place of work from the Illustrated sequence. this article delves into of the main sought-after talents within the expert international, making scholars extra marketable to employers.

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Extra resources for Problem-Solving and Decision Making - Soft Skills for a Digital Workplace (Illustrated Course Guides)

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You have been tracking tour enrollments for the most popular tours at Quest Specialty Travel. Grace Wong asks you to develop a presentation that describes the progress of the project and its success. See Figure B-8. 1. Define success Define a successful solution using objective measures, if possible. For example, Quest wants to increase sales by 12 percent. In other cases, success means that major symptoms disappear. Discuss your definition of success with the problem owner and other stakeholders, and use the definition when you verify your work.

As you begin to implement your solution, let people know what you are doing so they can take action. Your communication should include the elements shown in Figure B-6. 4. Anticipate opposition Decisions that cause change can upset or threaten others in the organization. To avoid this, build support for your solution before you put it into practice. Preview your plan to reassure people who resist change. Clearly explain the nature of the problem, and show why your solution is the most responsible way to deal with it.

1. The purpose of a problem statement is to: a. determine the cause c. define the solution b. assign responsibility d. describe a single problem objectively 2. A statement such as “Plans to add tours, develop our Web site, and expand staff are now on hold until we can solve this problem,” is an example of: a. defining the ideal situation c. describing the symptoms of the problem b. identifying the consequences d. describing the size and scope of the problem Determine causes. 1. What do you do when using the 5 Whys technique?

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